Customer Service Level 1
This online, Level 1 Customer Service course aims to boost your overall employability within the customer service sector, by equipping you with key skills, attitudes and knowledge that many employers look out for.
Receive a ‘Level 1 Certificate in Principles in Customer Service’ to add to your CV!
- Principles of customer service.
- Delivering efficient and reliable customer service.
- Understand customer needs and expectations.
- Receiving and transferring calls.
- Equality and diversity in the workplace.
Learning your way.
Are you looking for an online course that allows you to work around your busy schedule, whilst still providing you with high-quality, 1-1 tutor support?
That's where we come in.
In addition to 24/7 access to learning materials, we provide free, optional, online webinars that you can watch live or play back at a later date. They allow you to learn directly from a tutor and interact with others on your course. Ask questions, get clarification and be part of a learning community.
On demand playback
Missed a webinar? Don't worry! All sessions are recorded and allow you to watch back at a time that suits you.
Want to learn at any hour of any day? No problem! Our learning platform gives you 24/7 access to your learning materials, so you can learn at a time that suits you.
Unlimited tutor support
You will be assigned a personal tutor who will be able to help you at every step of the way. Contactable via phone, email or video call.
After completing the course, you will be awarded with a fully-accredited, nationally-recognised qualification to help you find work or access higher education.
The calender below shows our optional webinar sessions for this course. Watch live or play back at a later date!
Give us a call on 01472 493 000, email firstname.lastname@example.org or fill in the form on the right!
Complete your enrolment
A member of our enrolment team will contact you to take some additional information, answer any questions you may have, complete your enrolment and provide you with a log-in for your learning.
Start your learning
Once you have received your log-in you can start learning instantly! With 24/7 access to your learning, you can complete it whenever you like.