Level 2 Certificate in Customer Service for Manchester Residents
Build a foundation for success in business
Proudly Supported By
The Level 2 Certificate in Principles of Customer Service is a comprehensive course designed to equip learners with the essential skills and knowledge required for excellence in customer service. This qualification prepares you to excel in diverse industries, providing exceptional service and building lasting customer relationships.
Why Choose This Course
Personalised Career Support
We provide tailored guidance to help you achieve your career goals:
•One-to-one advice to identify your strengths and plan your career path.
•CV workshops and application support to make your skills stand out.
•Mock interviews and coaching to boost your confidence for real-life opportunities.
•Assistance finding local job opportunities in Stockport, Tameside, and Manchester.
Structured Training
Access fully funded, flexible Level 2 courses to equip you with practical, job-ready skills. Learners can choose more than one course to enhance their prospects, and a Success Coach will discuss options with you after you’ve applied:
•Business Administration: Learn document management, event organisation, and professional communication.
•Customer Service: Develop expertise in handling customer interactions, resolving issues, and building strong relationships.
•Cyber Security: Gain foundational data protection, threat prevention, and IT security knowledge.
All courses are delivered 100% online, giving you the flexibility to study around your commitments.
Dedicated Support from Jack Todd, Employment Engagement Manager
Jack Todd is your dedicated guide throughout the programme, offering:
- •Personalised advice to help you navigate challenges and prepare for employment.
- •CV writing, job application, and interview preparation workshops.
- •Support securing job opportunities with at least one guaranteed interview and guidance to explore further opportunities in your local area.
Entry Requirements
- Level 2 courses are available to people aged 19 or over, which means you'll qualify if you were born on or before 31 August 2005.
- Live in Manchester, Stockport or Tameside? We'll verify your postcode during the application process.
- Have the right to work in the UK.
- To be eligible for this course, you must currently be unemployed.
What you will learn
1. Principles of customer service and delivery
2. Understand customers
3. Understand employer organisations
4. Understand how to communicate with customers
5. Understand how to resolve problems and deliver customer service to challenging customers
6. Understand how to develop customer relationships
7. Understand how to develop working relationships with colleagues
Average Salary
Career Pathways
- Customer service assistant
- Call centre representative
- Retail sales assistant
- Hospitality customer service agent
- Level 3 Certificate in Customer Service
- Diploma in Customer Service Management
- Level 3 Certificate in Business Administration
Your learning journey: comprehensive support at every step
We’re committed to your success throughout your learning journey at Think Employment. We provide comprehensive support tailored to your unique needs and aspirations, ensuring you have the guidance and resources to thrive in your new career.
Before you begin:
finding your perfect path
Flexible study options
We understand that life can be busy. We offer part-time and full-time study options to fit your schedule and commitments.
Personalised assessment
To ensure you’re on the right track, you’ll complete a questionnaire and take maths and English assessments. This helps us understand your current skills and identify the best course for you.
One-on-one Success Coach interview
If you’re eligible, you’ll have a personal interview with one of our dedicated Success Coaches. They’ll discuss your experiences, current situation, and future goals, helping to craft a personalised Career Action Plan just for you.
Your personalised
Career Action Plan
Our Success Coaches work with you to create a roadmap for your future:
Short-term goals:
Immediate steps to kickstart your learning journey.
Medium-term goals:
Milestones to achieve during your course.
Long-term aspirations:
Actions to take to attain your ultimate career goals.
This plan is uniquely yours, designed to guide you from where you are now to where you want to be in your new career.
During your course:
ongoing support and guidance
We’re with you every step of the way:
Regular check-ins:
Benefit from mid-course and end-course reviews with your Employment Coach, ensuring you’re on track and addressing any challenges.
After your course:
launching your new career
At Think Employment, your future success is always our priority. From the start, we focus on equipping you with the skills and confidence to thrive in your next role. By completing your course, you’ll be fully prepared to apply your knowledge, embrace new opportunities, and achieve your career aspirations.
Why Choose Think Employment?
Personalised Learning Journey
Experience a tailored curriculum designed to develop practical skills, explore real-world scenarios, and encourage reflective learning—preparing you for real workplace challenges.
Flexible Online Study Options
Study anytime, anywhere, with 24/7 access to our e-learning platform. Balance learning with work or family, progressing at your pace for complete flexibility
Expert Mentorship
Receive expert guidance from experienced adult education professionals who provide personalised feedback and help you bridge the gap between theory and practice.
Comprehensive Careers Guidance
Our career advisors support you with CV writing, interview preparation, and portfolio building, helping you excel in your future job roles.
Who is this course for?
- Are new to customer service and seeking entry-level roles.
- Want to enhance their service skills for career progression?
- Aspire to build a strong foundation for further study in customer service or related fields.
No prior experience is required, making it accessible for anyone motivated to learn and succeed.
Skills and qualities you will gain
Communication excellence
Problem-solving abilities
Empathy and patience
Team collaboration
Organisation and time management
Customer relationship building
Take The First Step
Enrol today to build a career in customer service, delivering exceptional support across industries.
