The Level 2 Certificate in Principles of Customer Service is a comprehensive course designed to equip learners with the essential skills and knowledge required for excellence in customer service. This qualification prepares you to excel in diverse industries, providing exceptional service and building lasting customer relationships.
•Duration: 12 weeks.
•Schedule: 2.5-hour sessions will run every weekday, Monday to Friday (9:30am-3:00pm). Morning or afternoon sessions to be confirmed.
We provide tailored guidance to help you achieve your career goals:
•One-to-one advice to identify your strengths and plan your career path.
•CV workshops and application support to make your skills stand out.
•Mock interviews and coaching to boost your confidence for real-life opportunities.
•Assistance finding local job opportunities in Stockport, Tameside, and Manchester.
Access fully funded, flexible Level 2 courses to equip you with practical, job-ready skills. Learners can choose more than one course to enhance their prospects, and a Success Coach will discuss options with you after you’ve applied:
•Business Administration: Learn document management, event organisation, and professional communication.
•Customer Service: Develop expertise in handling customer interactions, resolving issues, and building strong relationships.
•Cyber Security: Gain foundational data protection, threat prevention, and IT security knowledge.
All courses are delivered 100% online, giving you the flexibility to study around your commitments.
Jack Todd is your dedicated guide throughout the programme, offering:
We’re committed to your success throughout your learning journey at Think Employment. We provide comprehensive support tailored to your unique needs and aspirations, ensuring you have the guidance and resources to thrive in your new career.
Flexible study options
We understand that life can be busy. We offer part-time and full-time study options to fit your schedule and commitments.
Personalised assessment
To ensure you’re on the right track, you’ll complete a questionnaire and take maths and English assessments. This helps us understand your current skills and identify the best course for you.
One-on-one Success Coach interview
If you’re eligible, you’ll have a personal interview with one of our dedicated Success Coaches. They’ll discuss your experiences, current situation, and future goals, helping to craft a personalised Career Action Plan just for you.
Our Success Coaches work with you to create a roadmap for your future:
Short-term goals:
Immediate steps to kickstart your learning journey.
Medium-term goals:
Milestones to achieve during your course.
Long-term aspirations:
Actions to take to attain your ultimate career goals.
This plan is uniquely yours, designed to guide you from where you are now to where you want to be in your new career.
We’re with you every step of the way:
Regular check-ins:
Benefit from mid-course and end-course reviews with your Employment Coach, ensuring you’re on track and addressing any challenges.
At Think Employment, your future success is always our priority. From the start, we focus on equipping you with the skills and confidence to thrive in your next role. By completing your course, you’ll be fully prepared to apply your knowledge, embrace new opportunities, and achieve your career aspirations.
Experience a tailored curriculum designed to develop practical skills, explore real-world scenarios, and encourage reflective learning—preparing you for real workplace challenges.
Study anytime, anywhere, with 24/7 access to our e-learning platform. Balance learning with work or family, progressing at your pace for complete flexibility
Receive expert guidance from experienced adult education professionals who provide personalised feedback and help you bridge the gap between theory and practice.
Our career advisors support you with CV writing, interview preparation, and portfolio building, helping you excel in your future job roles.
No prior experience is required, making it accessible for anyone motivated to learn and succeed.
Enrol today to build a career in customer service, delivering exceptional support across industries.
