Level 2 Understanding Behaviour That Challenges Course
Learn to understand and manage behaviour that challenges in settings such as; health care, education and social care
This Level 2 Certificate in Understanding Behaviour that Challenges is a fully accredited qualification with a certificate. The awarding body is NCFE Cache. This course is for people who want to improve their awareness and understanding of behaviour that challenges and its effects. There are 4 units on this course, they are:
- Unit 1: Understand Behaviour That Challenges
- Unit 2: Understand the Role of Reflection and Support for Those Involved in Incidents of Behaviour That Challenges
- Unit 3: Understand How to Support Positive Behaviour
- Unit 4: Understand the Importance of Effective Communication and the Management of Behaviour That Challenges



What you'll be studying
This Level 2 course is knowledge-based, so classroom experience isn’t necessary to complete the qualification. Assessments are integrated into the programme, so there’s no need to worry about the stress of a final exam.
Understand behaviour that challenges
On completion of this unit, you will:
- Recognise changes in individuals that may indicate an episode of behaviour that challenges.
- Know the importance of identifying patterns of behaviour and
triggers to behaviour that challenges. - Know the importance of supporting individuals to recognise their limitations and take avoidance actions.
- Understand how behaviour can be interpreted as a form of expression.
- Understand behaviour may be a symptom of something else.
- Understand the possible reasons for the behaviour.
Understand how to support positive behaviour
During this unit, you will learn:
- How to recognise changes in individuals that may indicate an episode of behaviour that challenges
- The importance of identifying patterns of behaviour and triggers to behaviour that challenges
- The importance of supporting individuals to recognise their limitations and take avoidance actions
- Strategies that could be used to support positive behaviour
- The advantages of proactive strategies in supporting positive behaviour
- The impact of reactive strategies in supporting positive behaviour
- Strategies to support individuals to manage their behaviour
- How behaviour plans and support plans are used to support positive behaviour
- The importance of person-centred approaches to establishing support strategies
- How support networks for the individual can help promote positive behaviour
- The legislative framework that applies to individuals who present with behaviour that challenges regarding:
1. rights
2. safeguarding
3. deprivation of liberty - Agreed ways of working to protect an individual who presents with behaviour that challenges
- How to monitor interventions and safeguard individuals
Understand the importance of effective communication and the management of behaviour that challenges behaviour that challenges
During this unit, you will learn:
- A range of communication methods
- The importance of non-verbal communication
- Barriers to communication
- Ways to overcome barriers to communication
- How communication can be adapted to meet the needs and preferences of each individual
- The effects that communication can have on others
- The importance of positive reinforcement
- How to avoid confrontation with someone who is emotionally agitated
- How using knowledge of the individual can help to manage behaviour that challenges
- How to maintain the dignity of individuals when responding to
incidents of behaviour that challenges - Different techniques that are used to defuse behaviour that
challenges - How own actions can defuse or exacerbate an individual’s
behaviour
Understand the role of reflection and support for those involved in incidents of behaviour that challenges
- How reflection on an incident can assist in managing future behaviour.
- Own reactions to behaviour that challenges.
- The consequences of own actions.
- How to support individuals to understand their behaviour in terms of:
1. events and feelings leading up to it
2. their actions
3. the consequences of their behaviour - The range of support services available to those involved in episodes of behaviour that is challenging
- Support systems available to maintain own wellbeing
- The importance of accessing appropriate support systems
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