Customer Service Level 2

Accredited By

This qualification provides individuals with the underpinning knowledge they need, to find work in a range of customer service roles.

It covers information on how to communicate with customers, how to work effectively with colleagues and how to resolve issues.

Receive a ‘Level 2 Certificate in Principles of Customer Service’ to add to your CV!

Course Modules

  • Principles of customer service and delivery.
  • Understand customers and employer organisations.
  • How to communicate with customers and develop customer relationships.
  • How to resolve problems and deliver customer service to challenging customers.
  • Understand how to develop working relationships with colleagues.

Course Duration: 80 hours

Enrol now!

Or contact us on 0800 433 7042 and a member of the team will be in touch to get you started.