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Pete’s Success Story

I bet you thought you’d seen the last of me. Fortunately for you though, I’m back! 
Have you missed me? It’s okay, I would too. But enough about me! As you can see 
by the title of this post, this is another success story. Buckle in whilst I tell you all 
about our very special, Peter “Big Pete” Tidswell. 
 
Like always, we’re going to start at the beginning: What was Pete doing before he 
started at ThinkEmployment? Much like many of us, due to the COVID-19 pandemic 
Pete was out of work and constantly applying for jobs. This was going on for a few 
months until his work coach at the Job Centre recommended he apply for some 
Kickstart positions. He looked into the Kickstart scheme and thought it sounded like 
an interesting opportunity (who wouldn’t?) so he started applying. After a few weeks 
and a few different interviews, he landed the job here at ThinkEmployment without a 
second thought. (Haha, get it?)
 
So, what exactly was Pete doing here? He was first officially hired as a Customer 
Service Assistant to begin with. His initial duties were to help our Recruitment team 
with the recruitment process. He was to ensure we had all of the correct information 
for the candidates; if we didn’t, then Pete would have to call or email the candidates 
in order to update the system with the correct details. He would also call them to 
make sure that they got a referral code for the position they were applying for. This 
would then allow them to move on to the next step of the recruitment process – 
Pre-Client or “screening” calls. If you’ve got a sharp memory, you’ll know all about 
what screening calls entail from Owen’s success story. Doesn’t all this learning 
sound so fun and interesting?  
 
You’ll notice I said Pete’s initial job role was as a Customer Service Assistant; this is 
because after about a month of helping with the recruitment process, a new 
opportunity presented itself – being trained to become a Remote Invigilator – and he 
jumped at the chance. Remote Invigilation is essentially watching people take exams 
online and making sure they don’t cheat in any way. It also involves uploading proof 
of exams into the system. Towards the end of Pete’s Kickstart role, he was required 
to train others in Remote Invigilation and mentor them until they were confident 
enough to carry it out themselves. This is just one example of how the Kickstart 
scheme gives you a wide range of skills, from communication and customer service 
to leadership and mentoring! 
 
“What employability skills did Pete learn?” you ask. Fear not, for that’s what I’m 
about to tell you! During his time at ThinkEmployment Pete watched his confidence 
and communication skills soar as a result of talking to customers and colleagues on 
a daily basis. It also increased his time management and problem solving skills as 
he always needed to be on time to exams, with the ability to quickly find solutions should anything go wrong.  
 
But how has all of this impacted Pete’s life? He’d always looked into the 
administration/customer service field; however he just didn’t know exactly what he 
wanted to do. Having the opportunity to be a Remote Invigilator has helped him pick 
a career path he never would’ve thought of before his Kickstart position. The 
benefits aren’t just external though. Having supportive colleagues has made him feel 
happier, more valued and more confident. 
 
What happened next? You don’t have to shout at me, I’ll enlighten you. Pete’s 
contract at ThinkEmployment finished, however this has allowed him to pursue his 
new career path. Due to invigilation training and how much he thoroughly enjoyed 
the role, he began searching for jobs in that chosen field. He applied for a position at 
Open Awards, and of course he landed the job! What can I say, the Kickstart 
scheme swings but never misses.  
 
Overall, Pete loved every minute of his Kickstart position; the job, the people, the 
opportunities and skills he learned along the way. In his own words, “Everything has 
been amazing.” Pete wouldn’t lie to you; Kickstart really is all it’s cracked up to be 
after all. 
 
Don’t go just yet! If you’re interested in reading more Success Stories, or even more 
about Kickstart in general, feel free to check out our other blog posts! Hope to see 
you again soon! 

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