This is the privacy notice of Think Employment. In this document, “we”, “our”, or “us” refer to Think Employment.
We are company number 04109488 registered in United Kingdom.
Our registered office is at Provincial House, 140 Victoria Street, Grimsby, North East Lincolnshire, DN31 1NX
1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
2. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
3. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
4. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
5. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
6. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at
7. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
1. Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
1.1. verify your identity for security purposes
1.2. sell products to you
1.3. provide you with our services
1.4. provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
2. Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal information.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example, to monitor the performance of a particular page on our website.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us https://www.thinkemployment.com/contact/. However, if you do so, you may not be able to use our website or our services further.
Specific uses of information you provide to us
3. Information provided on the understanding that it will be shared with a third party
Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.
4.1. posting a message our forum
4.2. tagging an image
4.3. clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks
In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.
We do not specifically use this information except to allow it to be displayed or shared.
We do store it, and we reserve a right to use it in the future in any way we decide.
Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion, we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at https://www.thinkemployment.com/contact/.
4. Complaints regarding content on our website
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
5. Job application and employment
If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
6. Sending a message to our support team
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our organisation.
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
8. Affiliate and referral partner information
This is information given to us by you in your capacity as an affiliate of us or as a referral partner.
It allows us to recognise visitors that you have referred to us. The information is not used for any other purpose. We undertake to preserve the confidentiality of the information and of the terms of our relationship. We expect any affiliate or partner to agree to reciprocate this policy. Use of information we collect through automated systems when you visit our website
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
9.1. to track how you use our website
9.2. to record whether you have seen specific messages we display on our website
9.3. to record your answers to surveys and questionnaires on our site while you complete them
9.4. to record the conversation thread during a live chat with our support team
10. Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
11. Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.
Disclosure and sharing of your information
12. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
No such information is personally identifiable to you.
13. Data may be processed outside the European Union
Our websites are hosted in the UK.
We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.
Accordingly, data obtained within the UK or any other country could be processed outside the European Union.
For example, some of the software our website uses may have been developed in the United States of America or in Australia.
We use the following safeguards with respect to data transferred outside the European Union:
13.1. the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.
13.2. the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union [, specifically that in the country of …]
13.3. we comply with a code of conduct approved by a supervisory authority in the European Union [, specifically that in the country of …]
13.4. we are certified under an approved certification mechanism as provided for in the GDPR
13.5. both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information
Access to your own information
14. Access to your personal information
14.1. At any time you may review or update personally identifiable information that we hold about you, by using the form at https://www.thinkemployment.com/contact/
14.2. To obtain a copy of any information that is not provided on our website you may send us a request at [email protected]
14.3. After receiving the request, we will tell you when we expect to provide you with the information.
15. Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us at [email protected]
This may limit the service we can provide to you.
16. Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
17. Use of site by children
17.1. We do not sell products or provide services for purchase by children, nor do we market to children.
17.2. If you are under 18, you may use our website only with consent from a parent or guardian
17.3. We collect data about all users of and visitors to our website regardless of age, and we anticipate that some of those users and visitors will be children.
17.4. Visitors, regardless of age will inevitably visit parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.
18. Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
19. Intellectual property
The copyright in the material contained in the website, together with the website design, text and graphics, and their selection and arrangement, and all software compilations, underlying source code and software (including applets) belongs to Think Employment, its subsidiaries or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without our written permission. You may, however, download or print a single copy for your own non-commercial off-line viewing. You shall retain ownership of all copyright in data you submit to the website. You grant us a world-wide exclusive, royalty-free, non-terminable licence to use, copy, distribute, publish and transmit such data in any manner.
20. Exclusions of liability
We use reasonable endeavours to ensure that the data on the website is accurate and to correct any errors or omissions as soon as practicable after being notified of them. We do not monitor, verify or endorse information submitted by third parties for posting on the website and you should be aware that such information may be inaccurate, incomplete or out of date. To the extent permitted by applicable law, we disclaim all warranties and representations (whether express or implied) as to the accuracy of any information contained on the website. We do not guarantee that the website will be fault free and do not accept liability for any errors or omissions.
Due to the nature of electronic transmission of data over the internet, any liability we may have for any losses or claims arising from an inability to access the website, or from any use of the website or reliance on the data transmitted using the website, is excluded to the fullest extent permissible by law. In no event shall we be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with this agreement or use of the website save where such liability cannot be excluded by law.
We do not give any warranty that the website is free from viruses or anything else which may have a harmful effect on any technology.
If any provision of these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these terms and conditions shall not be affected. We may modify these terms and conditions at any time by publishing the modified terms and conditions on the website. Any modifications shall take effect three days after posting on the website.
22. Full cost courses
22.1.1. By ordering any of our courses you agree to be bound by these Terms.
22.1.2 Any breach of this agreement and the terms contained within will render you liable pursuant to the provisions of clause 8.1 below
22.1.3. Think Employment reserves the right to:
suspend or terminate access to On-line Access and/or cease to provide the Services where you are in breach of any of these Terms;
delete, vary or change any content at any time; and
terminate or cancel Orders.
21.1.4. Our main trading address is our registered office address 140 Victoria St S, Grimsby DN31 1NX.
23. Password use
23.1. You remain at all times responsible and liable for any and all activities if On-line Access is accessed using your account details and password.
23.2. You shall ensure that any password you choose in order to gain On-line Access remains confidential at all times.
23.3. In the event that you either lose your password or account details or become aware that a third party may have access to or is using your password or account details you shall notify us immediately by contacting us on 0800 433 7042.
24. Confidential Information
24.1. Any registration information requested from you by Think Employment to gain On-line Access or purchase a / course / s must be complete, accurate and current.
24.2. If any registration details change you must notify us of those changes immediately by contacting us on 01472 493000.
25.1 This section governs the sale of a / course / s to you; the provision of the Services and any materials provided by Think Employment.
25.2 Payment for any course undertaken must be received in full or an instalment agreement entered into prior to the course access. Payment will not be accepted as received until funds have cleared into Think Employment account.
25.3 Think Employment reserves the right to change the price of courses at any time, accept where funds have cleared into Think Employments account.
26. ORDER AND DELIVERY OF THE COURSE
26.1 Think Employment reserves the right to accept or decline any ‘order’ received to purchase a / course / s under these Terms.
26.2 No Order relating to a / course / s shall be deemed to be accepted by us unless and until we have confirmed acceptance of your Order by confirming dispatch of your username and password via email / text message and/or your course materials through the postal system.
26.3 If applicable, a / course / s will normally be dispatched within one working day of your Order. Should a / course / s be unavailable we will notify you as soon as possible by the contact method provided by you.
26.4 Although we make every effort to ensure that a / course / s will be available at the time of Order please note that dispatch times are estimated.
26.5 The contract between us will relate only to a / course / s whose dispatch we have confirmed in accordance with clause 26.2
27.1 If any of the course materials and software are defective or missing you must notify Think Employment within 48 working hours.
27.2 Clause 27.1 does not apply where Think Employment has notified you that the course materials and software will be provided in instalments.
27.3 Except in the case of a clear defect in a / course / s (or any part thereof), you will be deemed to have accepted a / course / s if you do not notify us within 48 working hours after delivery that you wish to cancel or are returning the materials and software (or any part thereof).
27.4 Nothing in these Terms shall be deemed to affect your statutory rights as a consumer.
28.1 By accepting these Terms, you also agree to the provision by the Training Provider of the Services set out in clause 4.3.
28.2 We or the Training Provider may sub-contract our obligations under these Terms (including without limitation the provision of the Tutor Support) to any other party. The sub-contracting by us of any of our obligations under these Terms shall not in any way relieve us of our liabilities and obligations to you.
28.3 The Services include Skills Support, Tutor Support, assignment marking and examination administration and are for the Support Period. The Support Period may be extended for an agreed fee.
28.4 If you opt to sit an external examination, the Training Provider will use reasonable endeavours to provide you with such information to assist you in making such examination arrangements.
28.5 Where third party course membership is applicable it is limited to 12 months only.
28.6 Any Exams must be taken within 6 months of the expiry date of your Tutor Support
29. INTELLECTUAL PROPERTY RIGHTS
29.1 The Intellectual Property Rights in the course(s), materials and the software are owned by and shall remain vested in the Training Provider or its licensors.
29.2 You agree that you will not
disassemble in any way.
29.3 By agreeing to these Terms we procure that the Training Provider grant you a limited, non-exclusive, non-transferable and revocable licence to use the Course only for your own personal use and for completing the Course.
29.4 The licence granted to you to Access On-line content shall be personal to you and non-transferable.
30.1 We may terminate the agreement set out in these Terms if:
you are in material breach (including non-payment) of any provision of these Terms which is not remediable or,
if remediable, is not remedied with a period of thirty (30) days after we have given notice to you requiring such breach to be remedied. In such circumstances we will be permitted (without liability) to procure that the Training Provider suspend the provision of the Services to you and your On-Line Access until such a breach has been remedied;
you appear to be unable to pay your debts (whether within the meaning of section 268 of the Insolvency Act 1986, or upon any other reasonable grounds including without limitation where a debt owing by you to us or to a third party has become due and payable and has not been met on the due date), or you present or you have presented against you a bankruptcy petition or a bankruptcy order is made against you, or you take any formal step to implement an individual voluntary arrangement (within the meaning of the Insolvency Act 1986);
you carry out any unauthorised act with regard to the Course which infringes our Intellectual Property Rights.
31.1 If you wish to cancel an Order you should, as soon as possible, contact Head Office by telephone, by email or in writing to its registered address.
31.2 If you have already received the Course or online access and already undertaken your course, you will not have the right to cancel your Order.
31.3 If you cancel an Order after entering into an instalments agreement, you must pay an administration fee of £20 in order for the training provider to cover the costs of the attributed course.
32 COMPLAINTS PROCEDURE
32.1 If you have any complaints please contact us on 01472 493000
33. How you can complain
33.2. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
33.3. If you are in any way dissatisfied with how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/
34. Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
34.1. to provide you with the services you have requested;
34.2. to comply with other law, including for the period demanded by our tax authorities;
34.3. to support a claim or defence in court.
35. Compliance with the law
However, ultimately it is your choice as to whether you wish to use our website.
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.