Customer Service Level 2
This course is free to anyone over the age of 19, as long as you have lived in the EU for the past 3 years (subject to additional postcode criteria).
This online, Level 2 Customer Service course will increase your overall employability within the customer service sector, by providing you with vital skills applicable to all customer-facing roles.
Receive a ‘Level 2 Certificate in Principles of Customer Service’ to add to your CV!
- Principles of customer service and delivery.
- Understand customers and employer organisations.
- How to communicate with customers and develop customer relationships.
- How to resolve problems and deliver customer service to challenging customers.
- Understand how to develop working relationships with colleagues.
Getting started on this course is easy
Sign up using our online enrolment form
Click the 'enrol now' button above, or visit www.thinkemployment.com/enrolment to sign up for the course of your choice. Please allow 10-15 minutes for completion. You will need your ID and National Insurance Number
Complete our short pre-course assessment
Once you have submitted the online form you will be sent a short-pre course assesment to complete via email. This simply allows us to establish your starting points and ensure the course is right for you.
Receive your log in and you're ready to go!
After completing the assessments a member of the Think team will give you a call to confirm your details and provide you with your login details. As soon as you receive them you are free to start your learning!
Unrestricted Online Learning
This online course allows you to work around your busy schedule, whilst still providing you with high-quality, 1-1 tutor support.
In addition to 24/7 access to learning materials, we provide free, optional, online webinars that you can watch live or play back at a later date. They allow you to learn directly from a tutor and interact with others on your course. Ask questions, get clarification and be part of a learning community.
On demand playback
Missed a webinar? Don't worry! All sessions are recorded and allow you to watch back at a time that suits you.
Want to learn at any hour of any day? No problem! Our learning platform gives you 24/7 access to your learning materials, so you can learn at a time that suits you.
Unlimited tutor support
You will be assigned a personal tutor who will be able to help you at every step of the way. Contactable via phone, email or video call.
After completing the course, you will be awarded with a fully-accredited, nationally-recognised qualification to help you find work or access higher education.