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Level 2 Certificate in Principles of Customer Service

Level 2 Certificate in Principles of Customer Service

Looking to learn the basic principles of good customer service? This qualification provides the knowledge and skills required by employers to work in a range of different environments in a customer service role. Develop essential knowledge of how to carry out customer service-related tasks, such as how to manage information and support events. Once you have completed the qualification, you can apply your knowledge in various industries and job roles.

  • Learn to deliver excellent customer service

  • Increase awareness of understanding and meeting customers’ needs

  • Giving a great customer experience

  • Learn from feedback and promote products and services

  • Using feedback to improve your performance

  • Handling a business’s issues in a professional and courteous manner
WE OFFER FLEXIBLE PAYMENT PLANS FOR OUR QUALIFICATIONS

100%

Online Learning

1

Qualifications Included

6-8

Weeks of Study

16

Hours of Learning per Week

This Qualification is Suitable for:

  • Those currently working in a customer-facing role or anyone who is looking to get a job where the role involves customer service knowledge as a key component.

  • Those looking to boost their skills and help make their CV stand out to recruiters.

  • Those who need a specific qualification and don’t have the ability to complete a full course.

Careers this qualification could lead to

Financial Services Customer Adviser, Resort Representative, Customer Service Assistant & more..

Entry Requirements

No experience or placements are required.
Laptop or Mobile Phone (we strongly advise the use of a laptop or desktop computer when completing essays)

PAY MONTHLY

£85.00 / Month
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No Credit Checks. This is not finance.

£85 / month

over 6 months

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£499.00
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Looking to start a career in education or childcare?

Our courses help people get jobs, such as; Teaching Assistant, School Receptionist, Early Years Practitioner, SEN Teaching Assistant and more.

Flexible Hours

All of our courses are online and can be accessed at times to suit your schedule as long as you can commit to the recommended total hours of study per week.

Interactive Learning

Our industry leading E-Learning content packed with videos, quizzes and easy to follow guides will help you to achieve your best with interactive content and regular feedback!

Tutor Support

Our professional tutors will be there to directly support you and your learning throughout your course with regular feedback and advice.

Trusted Results

We pride ourselves on having helped tens of thousands of people over the years gain their qualifications and move onto the next step in their career.

OFSTED RATED GOOD, QUALITY EDUCATION FOR ALL LEARNERS

WE BELIEVE IN UPHOLDING STANDARDS AND PROMOTING EXCELLENCE THROUGH TEACHING
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