Level 2 Certificate in Principles of Customer Service

What does this qualification cover?

Looking to learn the basic principles of good customer service? This qualification provides the knowledge and skills required by employers to work in a range of different environments in a customer service role. Develop essential knowledge of how to carry out customer service-related tasks, such as how to manage information and support events. Once you have completed the qualification, you can apply your knowledge in various industries and job roles.

Who is it suitable for?

This Level 2 Customer Service qualification is ideal for anyone who is currently working in a customer-facing role or anyone who is looking to get a job where the role involves customer service knowledge as a key component of the position.

How is it assessed?

All units will be internally assessed using various methods, including written assignments and tasks. This will help us assess your understanding of the topic.

Career opportunities

You will gain a formal accreditation by completing this Level 2 Customer Service diploma. This will help you advance your professional development and improve your employment opportunities. You can also go on to more advanced programs if you wish.

Do you need to be working to take this qualification?

This is a knowledge only qualification. Learners do not need to work or undertake practical placements to take this qualification.

Learning method

All of our courses are 100% online, so you can access them at any time! Our bespoke online learning platform contains all the resources required (and more!) to complete this course.

From: £85.00 / month

Funded by

Ways to study with Think Employment

You can study any of our qualifications FOR FREE, with government funding as part of a course package (please see below). 

At the moment, we’re only enrolling people onto funded courses via this route. 

Why not look at our packages?

Studying this qualification as part of a package means you can apply for government funding and potentially get this course for FREE.

View the course packages that include this qualification below to find out more.

Only need this qualification? No time to complete a full course?

Government funding is only available with our full courses subject to eligibility however, you can purchase this individual qualification if you aren’t able to commit to studying for a full course.

We offer the option to either purchase the qualification outright or via a monthly payment plan. Want to get started? Click the button below.

The Level 2 Certificate in Principles of Customer Service is part of the following course packages: