Menu
Menu
Qualifications > Level 2 Certificate in Principles of Customer Service
Level 2 Certificate in Principles of Customer Service
Looking to learn the basic principles of good customer service? This qualification provides the knowledge and skills required by employers to work in a range of different environments in a customer service role. Develop essential knowledge of how to carry out customer service-related tasks, such as how to manage information and support events. Once you have completed the qualification, you can apply your knowledge in various industries and job roles.
If you only need this specific qualification and don’t have the time to commit to a full course then this is the option for you!
This qualification is included when you choose to study one of our role specific courses.
This means you could be eligible for Government funding subject to eligibility.
Those currently working in a customer-facing role or anyone who is looking to get a job where the role involves customer service knowledge as a key component.
Those looking to boost their skills and help make their CV stand out to recruiters.
Those who need a specific qualification and don’t have the ability to complete a full course.
Requirements
– No experience or placements are required.
– Laptop or Mobile Phone (please note – we always advise the use of a laptop or desktop computer when completing essays)
Study Duration
– 16 hours of learning per week.
– It would take around 6-8 weeks to complete this qualification.
Pay Monthly
£85 / month
over 6 months
We offer payment plans to help fund your qualification enabling you to spread the cost over 6 monthly instalments.
These involve NO Credit Checks. They are not finance.
Study For Free*
Enrol on a Course
Studying this qualification as part of a package means you can apply for government funding and potentially get this course for FREE.
View the course packages that include this qualification to find out more.
Pay Upfront
£499
Single qualifications are not eligible for Government funding but if you don’t have the time to commit to a full course or only need this specific qualification then this is the option for you!
How do I apply for funding for this Qualification?
Government Funding is not available on single qualifications however if you choose to obtain this qualification as part of one of our courses then you’ll be given the option to apply for funding which is subject to eligibility.
How will I be assessed?
All units will be internally assessed using various methods, including written assignments and tasks. This will help us assess your understanding of the topic.
Should I Choose a Course Package or Single Qualification?
If you’re already working in your chosen field but need a specific qualification in order to progress with your career then we recommend you study a single qualification. If you’re looking to gain employment within your chosen field and have little to no experience then we strongly recommend enrolling on one of our role specific courses to give you the tools you’ll need to succeed with your career.
