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100% online courses. Learn from home.
By Ofsted. Trusted training company.
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Level 2 Certificate in Principles of Customer Service
Level 2 Certificate in Principles of Customer Service
Looking to learn the basic principles of good customer service? This qualification provides the knowledge and skills required by employers to work in a range of different environments in a customer service role. Develop essential knowledge of how to carry out customer service-related tasks, such as how to manage information and support events. Once you have completed the qualification, you can apply your knowledge in various industries and job roles.
Learn to deliver excellent customer service
Increase awareness of understanding and meeting customers’ needs
Giving a great customer experience
Learn from feedback and promote products and services
Using feedback to improve your performance
Handling a business’s issues in a professional and courteous manner
Those currently working in a customer-facing role or anyone who is looking to get a job where the role involves customer service knowledge as a key component.
Those looking to boost their skills and help make their CV stand out to recruiters.
Those who need a specific qualification and don’t have the ability to complete a full course.
Financial Services Customer Adviser, Resort Representative, Customer Service Assistant & more..
No experience or placements are required.
Laptop or Mobile Phone (we strongly advise the use of a laptop or desktop computer when completing essays)
How do I apply for funding for this Qualification?
Government Funding is not available on single qualifications however if you choose to obtain this qualification as part of one of our courses then you’ll be given the option to apply for funding which is subject to eligibility.
How will I be assessed?
All units will be internally assessed using various methods, including written assignments and tasks. This will help us assess your understanding of the topic.
Should I Choose a Course Package or Single Qualification?
If you’re already working in your chosen field but need a specific qualification in order to progress with your career then we recommend you study a single qualification. If you’re looking to gain employment within your chosen field and have little to no experience then we strongly recommend enrolling on one of our role specific courses to give you the tools you’ll need to succeed with your career.
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